Refund policy

30 days from delivery

You have 30 days from the day your order is delivered to request a return or a size exchange.

To be eligible, the item must be unworn and unwashed, in the same condition you received it, with the tear-away label still attached.

How to start a return

Email evernaxsupport@gmail.com with your order number and whether you want an exchange or a refund. We reply with the return address, and for an exchange we set the replacement size aside for you. Items sent back without requesting a return first cannot be accepted.

On a size exchange or a change of mind, the return postage is yours to arrange and pay for. Send the parcel back with tracking and keep the tracking number. An untracked parcel that does not reach us cannot be refunded.

Refunds

Once your return reaches us and has been inspected, we will let you know whether the refund is approved. Approved refunds are returned to the original payment method within 5-10 business days of us receiving the parcel. Your bank or card issuer may take additional time to post the refund to your account.

Damaged, misprinted or wrong items

Every tee is printed to order. If yours arrives damaged, misprinted, or is not the item you ordered, email a photo to evernaxsupport@gmail.com and we will replace it or refund it in full. You do not need to post anything back and you pay nothing.

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The item must be in the same condition you received it, unworn and unwashed, with the tear-away label attached.

Contact

Any question about a return or a refund: evernaxsupport@gmail.com. A person reads every email and answers within one business day.