Contact, shipping and returns
One page, three answers. If what you need is not here, email us — a person reads every one.
Contact
Everything comes to one inbox: evernaxsupport@gmail.com. Order problems, sizing questions, a print that arrived wrong — same address, and it is read by the person who runs the shop, not a ticket queue.
To get a faster answer, include: your order number, the email you ordered with, and a photo if it is about the garment or the print.
Every email answered within one business day. If you have not heard back in two, check your spam folder before assuming we missed you.
Shipping
Every tee is printed after you order it, which is why there is no dead stock and no discount bin. It also means the clock starts when the printer picks up the file, not when a warehouse robot finds a box.
| Standard delivery | 7–15 business days, order to doorstep |
| United States | Free on every US order |
| International | International rates calculated at checkout |
| Tracking | Emailed the moment the label scans |
| Where we ship | Worldwide |
Customs duties and import taxes on international orders are set by your country and are not included in the price at checkout.
Read the full shipping policy
Where we ship
We ship worldwide.
Shipping cost
Shipping is free on every order delivered within the United States. For international orders, shipping is calculated at checkout and shown before you pay.
How long delivery takes
Every tee is printed after you order it, so the total time is production plus transit. Production takes 2-7 business days. After that:
United States: 4-12 business days in total, from the moment you order to the moment it reaches your door.
International: 7-25 business days in total, depending on the destination and on customs processing.
These are estimates, not guarantees. Carrier delays, customs processing and events outside our control can extend them.
Tracking
Every order is tracked. A tracking number is emailed to you as soon as the shipping label is scanned by the carrier.
Customs, duties and import taxes
Customs duties and import taxes on international orders are set by the destination country and are not included in the price you pay at checkout. Any such charges are the responsibility of the recipient.
Delivery addresses
Please check your delivery address before you complete your order. If an address is wrong, email us straight away and we will change it if the order has not yet gone to print.
Lost, delayed or damaged parcels
If your tracking has not moved for an unusually long time, or the parcel arrives damaged, email evernaxsupport@gmail.com with your order number and we will sort it out.
Returns and refunds
You get 30 days from delivery to swap a size or send it back. The tee needs to be unworn and unwashed, with the tear-away label still on it.
- Email evernaxsupport@gmail.com with your order number and whether you want a swap or a refund.
- We reply with the return address and, for a swap, put the replacement size aside.
- Post it back. Keep the tracking number — an untracked parcel that does not arrive cannot be refunded.
- Refund lands on the original payment method within five to ten business days of the parcel reaching us.
| Window | 30 days from delivery |
| Condition | Unworn, unwashed, label attached |
| Refund to | Original payment method |
| Refund speed | 5–10 business days after we receive it |
Arrived damaged, misprinted, or the wrong item? That is on us — send a photo to evernaxsupport@gmail.com and we replace it or refund it in full. You do not post anything back and you do not pay for anything.
Read the full refund policy
30 days from delivery
You have 30 days from the day your order is delivered to request a return or a size exchange.
To be eligible, the item must be unworn and unwashed, in the same condition you received it, with the tear-away label still attached.
How to start a return
Email evernaxsupport@gmail.com with your order number and whether you want an exchange or a refund. We reply with the return address, and for an exchange we set the replacement size aside for you. Items sent back without requesting a return first cannot be accepted.
On a size exchange or a change of mind, the return postage is yours to arrange and pay for. Send the parcel back with tracking and keep the tracking number. An untracked parcel that does not reach us cannot be refunded.
Refunds
Once your return reaches us and has been inspected, we will let you know whether the refund is approved. Approved refunds are returned to the original payment method within 5-10 business days of us receiving the parcel. Your bank or card issuer may take additional time to post the refund to your account.
Damaged, misprinted or wrong items
Every tee is printed to order. If yours arrives damaged, misprinted, or is not the item you ordered, email a photo to evernaxsupport@gmail.com and we will replace it or refund it in full. You do not need to post anything back and you pay nothing.
European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The item must be in the same condition you received it, unworn and unwashed, with the tear-away label attached.
Contact
Any question about a return or a refund: evernaxsupport@gmail.com. A person reads every email and answers within one business day.